ind168 Privacy Policy

This page describes what we collect when you use ind168 and how we keep that data protected. Our commitment is to transparency—we explain which information we gather, why we need it, who may process it on our behalf, and what rights you have over your data. We operate across multiple jurisdictions including Indonesia, with servers and support teams located in various regions, so data may be stored or processed outside your home country subject to encryption and security standards.

We collect data for three core reasons: to verify your identity and prevent fraud, to process your payments via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and to deliver customer support in English and Indonesian. Your data is protected by encryption, access controls, and regular security audits. We do not sell your information to third parties. We share data only with payment processors, fraud-prevention vendors, and legal authorities where required by law.

Below, we detail each category of data we collect, how long we retain it, your rights to access and delete it, and how to contact us with privacy concerns.

What Data We Collect on ind168

We collect several categories of information when you create an ind168 account and use our platform. Account registration requires your email address, phone number, full name, and date of birth. During identity verification (KYC), we collect a copy of your government ID (KTP, passport, or driver's license) and proof of address dated within three months. This is mandatory for compliance with anti-money-laundering regulations and to prevent fraud.

Payment information is collected when you deposit or withdraw. We collect your chosen payment method details (e.g., e-wallet phone number or bank account number) but do not store full credit card numbers or banking credentials on our servers. Payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank networks) handle the actual transaction processing; we receive only confirmation that a payment succeeded or failed. We also collect transaction history, betting history, and game history to settle disputes and comply with regulatory record-keeping requirements.

We collect technical data automatically. When you use our ind168 app or website, we log your IP address, device type, operating system, browser type, and pages visited. We use this to detect fraudulent login attempts, troubleshoot technical issues, and understand user behaviour for service improvement. We set cookies and local storage identifiers to remember your login session, your preferred language, and your table preferences. Cookies expire after your session ends or after a set period (typically 30 days).

Account data: Email, phone, name, date of birth, ID document, proof of address. Required for account creation and verification.
Payment data: Payment method, transaction history, deposit/withdrawal records. Retained for settlement and regulatory compliance.
Gaming data: Betting history, game outcomes, balance changes, play timestamps. Used for dispute resolution and fair-play audits.
Technical data: IP address, device type, browser, cookies, login history. Used for security and service troubleshooting.

How We Use Your Data on ind168

We use your account data primarily to authenticate you, verify your identity, and prevent fraud. When you log into ind168, we check your credentials against our secure database. If login attempts fail repeatedly, we flag the account as potentially compromised and may ask you to re-verify. Your identity documents are used once during KYC verification; we then securely archive them in encrypted storage and do not access them again unless you request account recovery or dispute resolution.

Payment data is used to process deposits and withdrawals. We do not process payments ourselves; we pass your request to your chosen payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank). We retain payment records to reconcile your account balance, track account history, and comply with regulatory audit requirements. Gaming data (betting history, game outcomes) is used to settle disputes. If you query a lost bet or a gaming outcome, we retrieve your gaming log, verify it against our live-dealer or game-server records, and resolve the dispute transparently.

Technical data helps us protect your account and improve our service. We use IP addresses to detect unusual login locations (e.g., login from Jakarta followed immediately by login from Semarang) and flag potential account takeover. We use browser and device data to troubleshoot connectivity issues reported by users. Cookies allow us to remember your preferences across sessions, so you do not need to log in repeatedly on the same device.

We do not sell or rent your personal data to advertisers or third-party marketers. However, we share data with specific partners necessary to operate ind168. Our payment processors (online payment gateways, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank networks) receive your payment method and transaction amount. These entities are contractually bound to use your data only for payment processing. Fraud-prevention vendors may receive your IP address, device fingerprint, and transaction patterns to detect suspicious activity. Our customer support vendors in English and Indonesian may access your account data to assist with your enquiries.

We may disclose data to legal authorities (police, tax agencies, financial regulators) if required by law or a court order. We also disclose data to our regulatory overseer if our licensing jurisdiction requires annual compliance reporting. We do not pre-emptively share data with law enforcement; we comply only with formal legal requests. If you suspect your data has been compromised, contact our support team immediately and we will investigate.

Cross-border data: Our servers may be located outside Indonesia. Your data may be encrypted and transferred to data centres in other jurisdictions for backup and redundancy. All transfers comply with industry-standard encryption (AES-256 or equivalent).

How Long We Retain Your Data on ind168

We retain account data for the lifetime of your ind168 account plus seven years after closure (to comply with financial and anti-money-laundering record-keeping requirements). Identity documents (KTP, passport copies) are stored encrypted and archived after verification; we delete them upon your request unless legal holds prevent deletion. Payment records and transaction history are retained for seven years to support dispute resolution and tax audits.

Gaming data (betting history, game outcomes) is retained for two years minimum to support dispute resolution; older records are archived. Technical data (IP logs, browser history) is typically retained for 90 days; older logs are deleted unless they are subject to a legal investigation. Cookies expire automatically based on their expiration date (typically 30 days for session cookies, up to one year for preference cookies).

Your Rights Over Your Data on ind168

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide a comprehensive report within 30 days, including your account details, payment history, gaming history, and any third-party processor information we hold. You have the right to correct inaccurate data. If your name, address, or contact details are wrong, you can update them directly in your ind168 account settings or request our support team to make corrections.

You have the right to delete or restrict your data, subject to legal holds. If you request account closure, we delete your account and most personal data within 30 days, except where retention is required by anti-money-laundering law (typically seven years) or where an active dispute exists. You may request that we restrict processing of your data (e.g., do not use my gaming data for analytics) by contacting support. We will honour restrictions except where legally prohibited.

Our Security Measures and Privacy Contact

We protect your data using industry-standard encryption (HTTPS/TLS for data in transit, AES-256 for data at rest), firewalls, intrusion detection, and regular security audits. All employee access to personal data is logged and restricted to job-relevant personnel. We conduct annual third-party penetration testing to identify and remediate vulnerabilities. If a data breach occurs, we notify affected users as soon as legally required and provide guidance on protective steps.

To exercise your privacy rights or report a concern, contact our support team via the in-app help section or email. Our team operates in English and Indonesian and responds within 48 hours (longer during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi). For urgent data-security issues (suspected account compromise, fraudulent transactions), contact support immediately. We also operate a formal data-protection officer channel for regulatory inquiries and third-party legal requests.

ind168 Privacy Policy Summary

We at ind168 collect personal data necessary to verify your identity, process your payments, and provide customer support. We retain this data securely, encrypted and access-controlled, for the duration of your account plus legal retention periods. We do not sell your data to third parties. We share data only with payment processors, fraud-prevention vendors, and legal authorities where required by law.

You have rights to access, correct, and delete your data subject to legal holds. You can exercise these rights by contacting our support team in English or Indonesian. Our security practices include encryption, firewalls, and regular audits. If you believe your privacy has been violated or your data compromised, contact support immediately.

This privacy policy applies to our ind168 platform and all services accessible through it (live-dealer tables, sportsbook, slots, and account management). Our services are available only where local law permits. Your use of ind168 indicates acceptance of this privacy policy. We update this policy periodically; we notify you of material changes via email and in-app notification. For the current version, visit this page. For questions or concerns, reach out to our support team.